Separate the promises
Panels, inverters, batteries and installation workmanship can have different terms. A component warranty does not automatically cover every part of the system or the installation work.
Ask for written details
- The responsible manufacturer, supplier or installer.
- The exact warranty period and any registration requirement.
- Operating conditions, maintenance requirements and exclusions.
- What evidence is needed for a claim and who handles it.
- Transport, diagnosis, removal and reinstallation costs if applicable.
Before contacting support
Gather the equipment models, warning codes, installation date and a description of the issue. Do not open live equipment or attempt a repair yourself.
No specific GetValue warranty duration or support response time is claimed here. Actual contractual terms must be provided with a verified quotation or installation agreement.